Support

KAISHA-Tec views support as a very important aspect of our software. Without proper support and a timely response to queries we understand than people become frustrated and disgruntled with software. We ourselves have experienced such frustrating service levels and our goal is to give you a smooth, timely and professional service with an answer or solution (not just a response) to your question.
We try to strike a good relationship with our customers and many of them have become friends of ours over the years.

 

Support for the Avantage Foundation is provided via our user forum at www.bpmnworld.com where you can discuss issues and post enquiries. There are forums for both the ActiveModeler Avantage and ActiveFlow products. KAISHA-Tec will also review queries/suggestions you have from the support forums but we cannot offer any service level agreement (SLA) via the forum.
For Commercial users, we also offer support via our support form on this page. We will make best efforts to respond as quickly as we can to you to answer your questions but we do not offer a guaranteed service level agreement (SLA).

 

We offer support to you via our support form on this page. We will make best efforts to respond as quickly as we can to you to answer your questions but we do not offer a guaranteed service level agreement (SLA).

 

For users wanting formal support, we offer our Avantage Professional Support option for the Avantage Foundation and the Plugins.
We offer e-mail support, technical assistance and latest upgrade information with a Service Level agreement of 4 hours maximum for response during European business hours. You can also submit feature requests which will be reviewed and responded to.
There are 2 packages on offer:
Professional Support Single User -US$190 per year
Professional Support Single User including Plugins- US$250 per year
For any special requirements, please contact support@kaisha-tec.com.

With Corporate and OEM sales the product is fully supported by our technical staff. We provide upgrades and e-mail support via our support centre in Europe with additional coverage in Asia and Australasia to provide a wide time span. We have an excellent SLA of 3 hours maximum for a reply to our email support address.

 

The ActiveFlow Enterprise product is fully supported by our technical staff. We provide upgrades and e-mail support via our support centre in Europe with additional coverage in Asia and Australasia to provide a wide time span. We have an excellent SLA of 3 hours maximum for a reply to our email support address. We supply an emergency telephone number to contact one of our engineers directly.
We also provide training courses to get you started with workflow. The training normally includes development of the first in-house workflow so at the end of the training your company is “up and running”. We can also arrange for a qualified developer to assist you with your workflow development, this can be both on or off-site or even off-shore.